Last Updated: January 2026
At Al Ijabah Tours (“Company”, “we”, “our”, “us”), we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, share, and safeguard your data when you visit our website, interact with our team, or register for Hajj or Umrah services from any country.
By accessing our website or submitting your information, you agree to the practices described in this Privacy Policy.
- Information We Collect
A. Personal Information (Provided by You)
We may collect:
Full name
Passport details
National ID (Aadhaar / PAN for Indian pilgrims)
Contact details (phone number, email address, country of residence)
Photographs (for visa documentation)
Emergency contact details
Religion (only where required for Hajj eligibility)
Medical / fitness information (as per Saudi health guidelines)
Travel history and preferences
B. Automatically Collected Information
When you visit our website, we may collect:
IP address and device information
Browser type and operating system
Pages visited and time spent
Cookies and analytics data
General location (region-level, not precise coordinates)
C. Communication Data
If you contact us via WhatsApp, phone, email, or website forms:
Message history
Inquiry details
Customer support notes
- How We Use Your Information
A. Hajj & Umrah Services
Registration for Hajj / Umrah
Visa and MOFA processing
Masar / e-Hajj platform registration
Biometric appointments
Flights, accommodation, transportation, and Moallim arrangements
B. Communication
Booking confirmations
Travel updates and official guidelines
Customer support and assistance
C. Legal & Regulatory Compliance
Identity verification
Compliance with Indian and Saudi regulations
Immigration and ministry documentation
D. Website & Service Improvement
Improving user experience
Understanding visitor behavior
Analytics and performance measurement (non-personal)
E. Safety & Security
Fraud prevention
Account verification
Secure travel arrangements
- Legal Basis for Processing
Depending on your country of residence, we process data under applicable laws such as:
GDPR / UK-GDPR (EU & UK)
CCPA / CPRA (USA – California)
PDPA (UAE, Singapore, Malaysia)
Other applicable consumer privacy laws
We collect only information necessary for legitimate religious, legal, and operational purposes.
- Sharing of Information
We share data only with trusted entities involved in Hajj & Umrah operations:
A. Saudi Authorities
Ministry of Hajj & Umrah
Saudi Immigration
Masar / e-Hajj portal
Health and vaccination systems
Authorized Moallim providers
B. Travel Partners
Airlines
Hotels and accommodation providers
Transportation services
C. Government Authorities
Where legally required in:
India
Saudi Arabia
Your country of residence (if applicable)
D. Technology Providers
Website hosting services
Email and communication platforms
WhatsApp Business API
Secure cloud documentation systems
🚫 We do not sell, rent, or trade your personal data.
- International Data Transfers
Due to the international nature of Hajj and Umrah, your data may be transferred to:
India
Saudi Arabia
Country of departure
Secure servers in other jurisdictions
All transfers are handled securely and in compliance with data-protection laws.
- Data Security
We implement industry-standard safeguards including:
Encrypted data storage
SSL-secured website
Restricted staff access
Secure document-handling procedures
Continuous system monitoring
While we strive for maximum security, no system can guarantee absolute protection.
- Data Retention
Your information is retained only for:
Completion of Hajj / Umrah services
Legal and regulatory requirements
Statutory record-keeping
Data is securely deleted or archived once no longer required.
- Your Rights
Depending on your location, you may have the right to:
Access your data
Correct inaccuracies
Request deletion (where legally permitted)
Restrict or object to processing
Withdraw consent for marketing
Manage cookie preferences
EU and UK residents enjoy full GDPR rights.
- Cookies & Tracking
We use cookies for:
Website functionality
Analytics and performance tracking
Improving user experience
You may control cookies through your browser settings.
- External Links
Our website may contain links to third-party platforms (YouTube, social media, etc.).
We are not responsible for their privacy practices or content.
- Children’s Privacy
Our services are intended for adults eligible to perform Hajj or Umrah.
We do not knowingly collect data from minors.
- Policy Updates
This Privacy Policy may be updated to reflect legal or operational changes.
Updates will be posted with a revised “Last Updated” date.
- Contact Us
For any privacy-related queries or requests, contact:
📧 Email: info@alijabahtours.com
📞 Phone: +91 7207390550
🏢 Office Address: Nampally, Hyderabad, Telangana, India – 500001
We aim to respond within a reasonable timeframe in line with international privacy standards.